Moneli Assistant

Visitor assistant

A tablet in your waiting room that visitors sign themselves in on. The person they came to see is told, and your reception can see who is in the building.

Watch the walkthrough →

What a visitor does

They touch the screen, answer a few short questions one at a time, and get a badge number. No app to install, no account, no password.

The confirmation deliberately shows no name. A waiting room can read over somebody's shoulder.

The questions are yours

You write them. Add, reword, reorder or retire any of them, and choose what kind of answer each takes — free text, an email address, a phone number, or a list to pick from.

Retiring a question keeps the answers people have already given; deleting it does not.

Who is told when somebody arrives

Each member of staff chooses how they hear: email, a text message, or a Teams channel.

The message names nobody. It says a visitor has arrived and links into the app, because a notification is read on a lock screen.

When a visitor does not know who they are seeing

Switch on “I’m not sure — I need help” and the list of people ends with it. Whoever taps it is checked in like anybody else and your front desk is told somebody is waiting.

It needs your opening hours, because tapping it promises somebody is at the desk.

Setting up a tablet

Two ways, and you will use both. A setup code, made on your laptop, typed once on the tablet, which then remembers itself and needs no password on the device. Use this one when you can.

Or the tablet’s own sign-in — one shared account for your practice that opens the check-in screen and nothing else. Use it when a tablet has forgotten its setup and there is a queue in the lobby.

A tablet can be switched off from your admin screen, and it stops on its very next tap.

What is kept, and for how long

You choose: keep what a visitor typed, clear it after a set number of days, or clear it as soon as the visit is over.

The photo, the ID check and the spoken questions are each off until you turn them on.

Getting started

Everything above is under Reception kiosk on your admin screen. The full step-by-step, including what to do when a tablet stops working, is in the setup guide we send with your account.

All three assistants →