Digital Front Desk is an AI receptionist. It answers your phone number with your own greeting, talks to whoever calls, knows your hours and what you have told it about your business, and sends you a summary of what each caller wanted. And at the door, a tablet signs visitors in and tells the person they came to see.
It answers calls to your number day or night, including the ones that come in while you are with a client, at lunch, or closed. Out of hours it gives your out-of-hours message and can take a message, in your own time zone.
Your opening hours are a fact it is given directly. Everything else is one box of plain writing: what you do, what you do not do, what to say to somebody asking about price. Brief it the way you would a new receptionist.
After each call you get a summary of what the caller wanted, by email or text, to whichever addresses you list. Recording calls is your switch, and so is voicemail.
By default it answers in the caller's language. A line can be set to always speak French, or another language, and it still follows a caller who speaks something else.
The greeting, the goodbye and the out-of-hours message are written by you. We set the number up with you and go through the wording together, then you can change any of it yourself. How the voice assistant works.
Three different ways to stop missing calls. Each is the right choice for somebody.
| AI receptionist | Answering service | Live virtual receptionist | |
|---|---|---|---|
| Who answers | Software, speaking with the caller | A call-centre agent, usually from a script | A person working remotely for several businesses |
| Hours | Day or night, including after hours | Depends on the plan | Usually business hours |
| What it knows | What you write for it, and your hours | The script you agree | What you train them on |
| What you get after | A summary of every call, by email or text | A message | A message, or the call put through |
| How cost grows | With how busy the line is | Usually per call or per minute | Usually per minute or by the hour |
| Best when | Most calls are the same few questions, and you want every one answered | You only need messages taken | Calls need a human judgement, or to be put through live |
Honestly: if most of your calls need a person to decide something on the spot, a live receptionist is the better fit. An AI receptionist is for the calls that are the same few questions, and for the ones that would otherwise go to voicemail.
Reception is on the phone when a patient is at the desk, and the phone rings while they are at the desk. The receptionist answers the calls that would otherwise ring out, tells callers your hours and what you have written for callers, and sends you who called and why. Check-in for dental practices.
You cannot answer the phone in session, and a client calling to cancel should not reach a full voicemail box. The AI receptionist for therapists answers, takes the message and sends you a summary; in the waiting room, clients sign in without saying out loud why they came. The therapy practice page.
New enquiries call at all hours, and a missed call is often a client who calls the next firm. The receptionist answers, takes the caller's details and what it is about, and sends them to the addresses you choose. Check-in for law firms.
It answers in your own time zone wherever you are, from a Toronto clinic to an office in Montreal, and a Quebec line can be set to speak French first. Your records are stored in Canada.
Your records are stored in Canada, and processed in Canada and the United States. Calls are carried by Twilio and the voice conversation runs through OpenAI, both in the United States; call transcripts are summarised by Azure OpenAI in Microsoft's US data zone; businesses on our older phone setup are run through VAPI, also in the United States. Summary emails go through Zoho Mail in Canada. The full list is on our subprocessors page, and the privacy policy sets out the detail.
Somebody, or something, that answers your business phone without sitting at your front desk. Ours is an AI receptionist: software that answers your number, talks to the caller, and sends you what they wanted.
Yes, it answers at any hour. Outside your opening hours it gives your out-of-hours message and can take a message, and voicemail can be switched off if you would rather nobody left one.
Yes. It answers in the caller's language by default, and a line can be set to always speak French while still following a caller who speaks something else.
No. It answers questions from what you have written, takes messages and sends you a summary of each call. Booking is something your team does from that summary.
For most practices it is the calls your receptionist cannot get to: the ones during appointments, over lunch and after closing. Your team sees a summary of each one.
Stored in Canada, and processed in Canada and the United States. Call audio and transcripts are processed in the United States (Twilio, OpenAI, Azure OpenAI). Our subprocessors page lists every provider.
It depends on how busy your line is. Tell us about your practice and we will send you a price.
We set up your number with you and go through what it should say. Then it answers.
Digital Front Desk